Troubleshooting
Find your problem, then do the fix. Click a problem to open it.
The game stutters or crashes on a busy server
- 1Join a server with fewer cars.
Every car on the server is drawn on your PC: players and traffic. About 25 cars or more needs a graphics card with more than 6 GB of video memory (VRAM).
- 2In BeamNG.drive, open Options, then Graphics, and lower the texture quality.
- 3Close other programs that use the graphics card, like a browser with videos.
Windows says “Windows protected your PC”
Click More info, then Run anyway. Windows shows this for new apps it hasn't seen much yet.
Steam sign-in doesn't finish
- 1Click Open the Steam page again in HighBeam.
- 2Sign in on Steam's page and wait for it to say you can go back.
- 3Still stuck? Click Copy the link and paste it into your browser.
“BeamNG.drive was not found”
- 1Open HighBeam's settings (the sliders button, top right).
- 2Under Your BeamNG files, choose the folder BeamNG.drive is installed in.
On most PCs that's
C:\Program Files (x86)\Steam\steamapps\common\BeamNG.drive.
It's stuck on “Getting mods” or “Loading the map”
Big mods and maps take a while the first time. Give it a few minutes. If nothing moves, click Disconnect and join again.
Nobody can hear me, or I can't hear anyone
- 1Open HighBeam's settings.
- 2Pick your microphone and your speakers or headphones.
- 3Click Test microphone and talk. The bar should move.
- 4In the game, hold G while you talk.
Some servers turn voice chat off.
My own mods are gone
HighBeam turns your own mods off while you're on a server, so everyone has the same game. They come back on when you leave the server.
“Wrong password”
Check the password with the server's owner. Passwords care about capital letters.
The server is full
Wait for someone to leave, or pick another server.
HighBeam says an update is ready
Click Restart to update. It takes a few seconds.
Something else
HighBeam keeps a log at %APPDATA%\HighBeam\launcher.log. Paste that path into the File Explorer address bar to find it, and send it to whoever helps you.