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Troubleshooting

Find your problem, then do the fix. Click a problem to open it.

Players say the game stutters or crashes on my server
  1. 1
    Lower bots in configs/server.cfg.

    Every player's PC draws every car on the server. About 25 cars or more, players and traffic together, needs more than 6 GB of video memory (VRAM) on each player's PC.

  2. 2
    If it's still too much, lower max_players too.
  3. 3
    Start the server again.
My server isn't on the list
  1. 1
    Wait a minute after starting.
  2. 2
    Check port 27015 is open for both TCP and UDP, on the PC's firewall and on your router.
  3. 3
    Check private=false in configs/server.cfg.
  4. 4
    Look in the server window for lines about the master. They say what went wrong.
Players can't join
  1. 1
    Make sure the port is open (see above). Players connect on the same port.
  2. 2
    Is whitelist=true? Then only players in whitelist.cfg can join.
  3. 3
    Is there a password? Players need to type it.
  4. 4
    Is the server full? Raise max_players.
Players get kicked when they join

Look in the server window. It says why: banned, wrong password, full, or an old HighBeam that needs to update.

The map doesn't load

Check the spelling of map=. For a map from a mod, the mod's zip must be in mods, and the name must be the zip's name without .zip, or a folder in its levels folder. The server window warns you when it doesn't know the map.

A mod doesn't download

It has to be a .zip file, straight in the mods folder (not in a folder inside it). Restart or type reloadmods after adding it.

No traffic

Set bots above 0. Traffic needs the map's roads, which the first player's game sends to the server, so the cars appear a few seconds after someone joins.

Games are slow with traffic

Each player's game draws the traffic near them. Lower bots, or lower bot_range so cars only drive near players.

Something else

The server writes everything to the logs folder, one file per day. The newest one tells you what happened.